Migliaccio & Rathod LLP is investigating complaints by consumers who were unaware of hotel facility fees when making their online reservation. Facilities fees, which cover the cost of hotel facilities and services, are sometimes charged apart from a room’s total price and can be poorly disclosed, appearing either on the reservation’s fine print or on the confirmation screen, rather than during the booking process. When booking through HotelTonight, for example, customers report that the facilities fees adds $20/night, for which you are billed separately. A report published by the Bureau of Economics Federal Trade Commission concluded that consumers are likely to be harmed by the separation of facilities fees from the total price of hotel rooms because keeping the fees separate makes hotel price comparisons more difficult.
Did you encounter facility fees that were undisclosed during the booking process?
If you did not encounter facilities fees until reaching a hotel’s confirmation page, we would like to speak with you. Complete the contact form on this page, send an email to firstname.lastname@example.org, or give us a call at (202) 470-3520.
Attorneys Committed to Consumer Protection
The lawyers at Migliaccio & Rathod have years of experience in class action litigation against large corporations, including in cases involving defective products and unfair & deceptive trade practices. More information about our current cases and investigations is available on our blog.