Migliaccio & Rathod LLP is investigating claims that Logitech will be essentially disabling its popular Harmony Link remote system on March 16, 2018. The Harmony Link remote system is a popular cloud based hockey-puck sized device that allows consumers to control home electronics like televisions and home theater systems through a cloud-based mobile app. Consumers have received an e-mail stating that Logitech will “discontinue service and support” for the Harmony Link as of March 16, 2018, adding that Harmony Link devices “will no longer function after this date.” Logitech will be discontinuing support for the cloud-based app, apparently because it will not be renewing a “technology certificate license” that expires in March.
Consumer are crying foul that their otherwise functional devices will be unfairly rendered inoperable, and Migliaccio & Rathod LLP is currently investigating potential claims against Logitech relating to this allegedly unfair conduct. Many states have laws that allow consumers to recover for unfair and deceptive practices by a manufacturer even if it occurs outside of the warranty period.
IMPORTANT UPDATE (Nov. 9, 2017): Logitech Reverses Course and Offers to Replace All Harmony Link Remotes
Logitech has announced that it is reversing course and will upgrade all Harmony Link owners to a Harmony Hub. In light of this new development, Migliaccio & Rathod is closing its investigation into this matter.
Do you own a Logitech Harmony Link Remote?
If you are interested in having your claim evaluated, please contact us. We have significant experience in representing consumers in class action cases against technology and electronics companies. You can reach us by filling out the form on this page or by calling (202) 470-3520.
Some Consumers Dissatisfied with Logitech’s Compensation Plan
Customers are understandably upset at Logitech for disabling a device that they paid for with the expectation that Logitech would not intentionally disable it. Logitech is offering out-of-warranty Harmony Link owners a discount on a Harmony Hub, and those consumers still under warranty can receive a free Harmony Hub from Logitech as a replacement for their Harmony Link. Many out-of-warranty Harmony Link owners are upset that Logitech is essentially forcing them to purchase a new device sooner than they would have but for Logitech’s conduct.
Attorneys Committed to Consumer Protection
The lawyers at Migliaccio & Rathod have years of experience in class action litigation against large corporate interests, including in cases involving defective products and unfair & deceptive trade practices. More information about our current cases and investigations is available on our blog.