Asus GL502VS Gaming Laptop Class Action Investigation

Posted on Posted in False Advertising, Product Defect

Asus GL502 Owners Report Battery Drain, Even When Plugged In To Power Source

Migliaccio & Rathod LLP is investigating complaints regarding a potential charging defect affecting the Asus GL502VS gaming laptop. Concerned owners have been reporting for several months that the GL502VS laptop can consume more power than the power supply can provide during certain activities, leading to battery loss even when the laptop is plugged in to a power source. Once the battery has been mostly drained while plugged in to a power source, consumers are reporting significantly reduced computing performance. Other consumers have reported a total computer shutdown during gaming or other intensive tasks when multiple peripherals such as keyboards, mice, and external monitors are attached to the computer during use.

Consumers who have sent their GL502VS laptops to Asus for warranty repairs are also reporting that the battery drain issue persists even after warranty service.

GL502 Owners Report Overheating and Thermal Throttling

Asus advertises that the GL502 contains a “Hyper Cool Duo-Copper cooling system,” which  uses two fans and independent heat pipes to cool the CPU and GPU. This design, according to Asus, maximizes cooling efficiency to give ROG Strix GL502 the stability required for intense gaming marathons.

Many consumers report that their GL502s overheat and must thermally throttle (i.e., slow down) in order to avoid damage. The impact of thermal throttling is slowed performance.

Do you own an Asus GL502 Laptop That Loses Battery Power While Plugged in or Overheats and Throttles

If your GL502 loses battery power while plugged in, or overheats and slows down, please contact us for a free consultation by filling out the form on this page or calling us at (202) 470-3520

Attorneys Committed to Consumer Protection

The lawyers at Migliaccio & Rathod have years of experience in class action litigation against large corporate interests, including in cases involving defective products and unfair & deceptive trade practices. More information about our current cases and investigations is available on our blog.